In the worst companies, poor performers are first ignored and then transferred. In good companies, bosses eventually deal with problems. In the best companies, everyone holds everyone else accountable - regardless of level or position. The path to high productivity passes not through a static system, but through face-to-face conversations at all levels.

Crucial Conversations


Selected Testimonials

Feel free to contact us if you would like to have a phone conversation with any of our clients listed below.

Of all the interpersonal communications and team building trainings I have participated in and provided for my employees, Bobbi and Bob’s work has been the most effective. Their step by step (“baby steps”) approach facilitates learning. The great strength they bring to us is themselves. Bob and Bobbi’s ability to model a working relationship and to create an environment of trust is the catalyst that has drawn us into the challenging work of behavior change. This is not a “flavor of the month” program, but one which has challenged us, at a deep level, to recognize that change is possible, desirable, and, when we are committed to it, lasting. I am grateful for the changes I see in my own behavior and in my growth as a leader. Above all I am happy to see executives, middle managers, and front line workers, who once were at loggerheads with each other now developing effective working relationships together. We are all grateful to Camelot Communicators.

John Williams, CEO
St. John of God Retirement and Health Care Center
Los Angeles, CA


Bob and Bobbi facilitated a major breakthrough in our Leadership Team: we now communicate more effectively, powerfully, and compassionately than we ever believed possible. Their work with us around boundary setting alone has changed the way we do business. The respect and trust among the leadership group has skyrocketed and the effect is filtering throughout the whole company. We are grateful for their insight, wisdom and humanity, as well as their uncanny ability - which borders on genius - to apply their extensive knowledge and experience to the issues directly affecting us today. It is clear to me that Bob and Bobbi’s counsel will be an integral part of the growth and development of our leadership for years to come.

Matthew Burke, Senior Partner (30 member accounting firm)
Singer Burke & Company, LLP
Encino, California


Bob and Bobbi definitely impacted the staff as a whole, and in the follow-up with staff members and Management, many reported the lasting impact and lessons learned from the work. I have been to some great workshops with wonderful trainers over the years. Bob and Bobbi are great and unique, a team to be reckoned with. Between the two of them, they miss very little and are great examples of their teachings. I thoroughly enjoyed the lessons learned, even when I had to look at myself and swallow some distasteful truths. I love the work. Thank You both for your kind, loving support.

Marlene Nadel, Director of Client Services
Cri-Help, Incorporated
North Hollywood, CA 91601


Bob and Bobbi have helped me improve my professional and personal communication skills with employees and friends. After the first session I found myself being an improved leader at work and a better person overall. Their techniques work and have been a wonderful experience

Lee Ayers, Administrator
Ayer-Lar Health Care Center
Gardena, California


Bob and Bobbi, with their non-threatening approach and safe presence, are effective models of what they teach. They are giving us a gift of themselves and their Art of Working Relationships techniques and principles. We are improving and deepening our management and interpersonal communication skills, both in our professional and personal lives. Supervisors are reporting greater effectiveness with their coworkers and are seeing positive changes in each other. Colleagues are more consciously engaging each other in a direct yet non-threatening and safe manner, while holding themselves and each other more responsible. Though the results are transformative, the techniques are quite simple and doable. We are continuing our work with Camelot Communicators. We thank God for Bobbi and Bob.

Luz King, Director of Human Resources
St.John of God Retirement and Health Care Center
Los Angeles, CA


Bob and Bobbi’s professional relationship communication skills training was overwhelmingly beneficial to me, to my staff, and ultimately to the inmates of our adult Community Corrections Program. Their demonstration of the techniques of the Art of Working Relationship has helped me become a more effectively assertive leader. At the same time, their demonstration of patience and caring for us has helped me become a less rigid and a more flexible leader. Their techniques have been immensely helpful to all of us in our personal lives as well.

Michael McKinnon, Program Director
Cornell Companies
Los Angeles, California


Bobbi and Bob are a godsend to Socorro. Our staff are feeling safer with each other and are communicating more clearly and effectively. Meetings are more participative and synergistic. My Leadership and Interpersonal Communication Skills are consistently expanding. I am more clear and assertive. I'm learning how to better listen to, appreciate, and more effectively respond to my staff. Just as I want my staff to be more direct and clear with me, I am committed to being more direct and clear with my CEO. I now understand the adage: "I am only as good a leader as I am a follower." I am becoming more responsible for what I do and say so that can I hold others more responsible for what they do and say. I am more courageous, less narcissistic, and more frequently modeling those qualities I want my staff to demonstrate. I am letting go of "my story"!

Jimmy Logan, Program Manager
Socorro Recovery Program
Los Angeles, CA 90031


During 20 years of mentoring from Bobbi, I have realized I have a knack for bringing my honest, direct self to the table in interactions with others, and have continued to develop a level of mastery at doing so with my colleagues and supervisees. Bobbi and Bob are working directly with all my staff, helping us enhance our team environment so we can be even more effective and go to the next level in our communication and professional relationships with each other and the clients we serve.

Grady Goddard, MFT, Director
Options for Recovery - Harbor/UCLA
Torrance, California



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